Technical guide writer - on-line contacts system

We use a powerful contacts system to hold details of our allies - individuals and organisations outside of XR with whom we collaborate or we would like to approach. You will be part of our CRM team within our Digital team. CRM = Customer Relationship Management, but for XR, we are seeking allies rather than customers.

• The system has been configured to the needs of several XR teams.
• We recently installed functionality to support our Dirty Water campaign, who want to extend our influence across the UK to lobby governments and target water polluters. Already the campaign has several hundred contacts and needs to maintain their details as well as to add more.
• Whilst some documentation for the Dirty Water Campaign is nearing completion, other teams using the system need better documentation. Those teams hold contact details of e.g. donors for fundraising and allies with similar objectives to XR. Our technical team also needs help as they explore the huge functionality available within the software product.
• We must follow GDPR principles and keep our data secure.
• We need some data analysis to understand the meaning of data items.

Our user guides are one way to train and inform users, as well as by videos and on-line demos. You will work alongside our users, business analysts and technicians to understand the functions you will be describing.

Training in the system and in GDPR will be provided

Please include a CV with your application if you have one.

This role is being advertised by the following working group:

XR UK Digital

Location: XR UK (UK Wide)

Purpose: To drive XR’s digital strategy, ensuring that we have secure and effective platforms to communicate and inform. Accountabilities: Providing digital support and documentation for XR individuals and groups Learning about digital needs, problems, and current solutions throughout XR Creating and maintain infrastructure for public-facing online platforms Providing advice and assistance on digital security and legal issues Setting up, maintaining and supporting digital communication platforms to fill needs within XR, in accordance with digital strategy and culture Domains: XR UK GDPR and Privacy Policy XR UK Digital Strategy Security, access, and password management of the social media accounts and Action Network Database

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